8.1 Your right to return an item does not apply to certain products unless these goods are faulty on delivery or mis-described. Such items include panties items; and/or Items which cannot be resold for health and hygiene reasons once unwrapped.
8.2 You have fourteen (14) days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. Returns are accepted strictly upon presentation of your receipt.
8.3 You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a Credit Note in accordance with our returns policy. Your rights under consumer legislation for these goods are not affected.
8.4 If you return goods or cancel your order under this clause 9 and we have already debited your card, we will give you a Credit Note for the sum received from you in respect of such goods.
8.5 If you wish to return a product, you can do so at any of our Stores in Malta. This will save you a second delivery charge for us to pick-up the previously-ordered product and simultaneously deliver the new product.
8.6 If you are a consumer, we are under a legal duty to supply products that are in conformity with the sale. Nothing in these terms and conditions will affect your legal rights in relation to products that are faulty or defective. If you consider that any product that we have supplied is faulty, defective or mis-described and it has not yet been used by you as a consumer, please notify us using the contact details on our website. You must return such products to us in accordance with this Returns Policy, and if the Products are faulty, defective or mis-described, we will as an alternative, offer you either one of the following options in respect of the defective products:
-Change with the same or similar models;
-Grant a credit note depending on the customer’s preference.
The Sale Contract
9.1 Once you have placed your order, you should receive an e-mail from us acknowledging that we have received your order (but please contact us if you do not receive this e-mail).
9.2 Prices of all products must be paid in advance. For this reason, your order will be executed if it is pre-paid. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. When the payment is received in full, we will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch including any other product and/or delivery information. These terms & conditions, your order email and the dispatch confirmation email constitute an integral and essential part of the sale contract.
9.3 Once the above is done, you cannot cancel your order at any time, and thereafter the Returns Policy shall apply.
9.4 We offer you to buy a Product at any time unless the information about this Product is removed from our website or the relevant product page becomes unavailable.
9.5 You should keep a copy of these terms and conditions and your order for future reference.
Gift Vouchers
10.1 Gift certificates are not currently available for purchase online, if you have an existing gift or you would like to buy one you can visit one of our Stores.
Images
11.1 Images used on the site are for illustration purposes only. Most images fit the product description exactly, however in some rare cases product images may vary from the actual delivered product.
Other Terms
12.1 Nothing in these Terms and Conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.12.2 If we have to contact you, we will do so by email or telephone, using the contact details you provided to us in your order.
12.2 We may change these terms and conditions from time to time. The terms and conditions that apply to your Sales will be those that are displayed on our website when you place your order.
12.3 By placing an order, you agree that we may transfer our rights and obligations under the sale to another organisation (including but not limited to delivery) and you give us a permission to do so.
12.4 The sale transaction is between you and us. No other person shall have any rights to enforce any of its terms.
12.5 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.6 If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12.7 If we fail to comply with these terms and conditions, 2e are responsible for loss or damage you suffer.
12.8 We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.